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HOSPITALITY,

EVENT MANAGEMENT, TOURISM ACADEMY & CONSULTING

Hospitality & Event Management Academy is the flagship of Pandora Management Solutions, our 20-year training & consultancy hub based in London. Our courses are for students, professionals, and firms of the Hospitality & Event industry.

Our vision is to shape employability & career through excellence and intercultural mindedness.

We design, develop and share business knowledge and experiences through a wide range of bespoke training courses for students, managers, and entrepreneurs, who wish to adapt to a changing work environment. We provide consulting programs to start a new business, reconvert or relaunch companies, to change employment and career, to innovate processes and procedures.

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Davide Cason

Operations Director

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Christian Perri

Project Director

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Olimpia Ponno

Academy Director

RESHAPE EVENTS, SKILLS, HOSPITALITY, TOURISM:

STRATEGIES AND OPERATION

International professional 450 hours training pathway

September 14th, 2021

March 14th, 2022

WE GO DIGITAL

& VIRTUAL

September 14th, 2021

March 14th, 2022

WE GO DIGITAL

& VIRTUAL

The COVID-19 pandemic disrupted labor markets globally since 2020 and accelerated existing trends. Warning signs show that the business, leisure, bleisure clients’ needs and behaviours are not as usual, and as before.

Pandora Management Solutions has designed this pathway of excellence to allow students, junior and senior professionals to work together in and with international contest.

Design, manage, measure events, housing, hospitality, tourism with  new open view,  international approach-methodology to respond effectively, creatively and collaboratively to the present and future.

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  1. Event & hospitality design, project management, international standards 

  2. Sustainable, biodiverse, greening  hospitality, events, products, ervices 

  3. Food and beverage  redesign, operations, cost control 

  4. Providers, sponsors and partners selection 

  5. Inter-multicultural communications  and experiential marketing 

  6. Hybrid, virtual, digital live events & formats: best practices 

  7. Technologies, data selection, social media management

  8. Duty of care: customer journey-satisfaction-experience-need-lifestyle & ROI system 

  9. Skilling, reskilling, upskilling: new roles, jobs, opportunities 

  10. Risk-health-safety-crisis protocols and procedures 

  11. Contracting tips & tricks

  12. Working tools 

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BUSINESS MODEL, STRATEGIC & MARKETING PLANNING

This session  provide the roadmap  to achieve, through a new design of the business objectives, vision, mission, operating procedures, success. It can be useful as a guide for all the stakeholders to direct their activities and resources.

  1. Strategic Planning

  2. Project Management

  3. Business & Marketing plan

  4. Sustainability & environmental plan

  5. ROI methodology and criteria

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360° OPERATIONS  MANAGEMENT

Striving to achieve operational discipline and excellence is one of the most important contributors to an organization. It is an ongoing journey that organizations continuously tend to maximize in order to improve performances shareholder value.

  1. BOH Management

  2. FOH Management

  3. F&B Management

  4. Event & location management

  5. Customer Experience & Service Management

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RESOURCE MANAGEMENT & BRAND CULTIVATION

This Session focuses on management of people within companies, emphasizing on policies and systems. In the specific we will analyse the process of recruiting, selecting employees, providing proper orientation and induction, training and developing skills.

  1. Human Resource Management

  2. Internal & External Outsourcing Strategy

  3. Brand Cultivation

  4. Policy & procedures

  5. How to Handle internal Cases

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COMMUNICATION, PR & DIGITAL OPTIMISATION

The changing dynamics of new technologies, the digital transformations transformed the ways we deal with live events as well as digital live and virtual ones, re-energizing the relationship between organizers and attendees, hospitality managers and their customers.

  1. Digital transformation strategy and tools

  2. Software available PMS, POS, HRIS

  3. ​Format for online and offline engagement

  4. Communications and environments

  5. Social media management

Business Meeting

ENVIRONMENTAL, HEALTH, RISK  & SAFETY MANAGEMENT

This session identifies 20 steps and critical factors that all event and hospitality stakeholders should review.  Many of the factors fall into the category of standard operating procedures.

  1. A Brief History of Risk, Crisis & Disaster Management

  2. Identification & Assessment

  3. Managing & Leading Under Pressure

  4. Health & Safety Training 

  5. Financial Impact

FINANCE, PURCHASING & REVENUE MANAGEMENT

Managing budget and financial resources is one of the most visible ways event & hospitality managers demonstrate their value to the organisations. Financial management compares the company's actual financial results with the budgeted expectations.

  1. A Food & Labour Cost

  2. ICost Control & Purchasing Cycle 

  3. Revenue & Sales 

  4. Accounting & P&L

  5. Budget Application 

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THE VENUE

The Craft Central, the secondary Central Business District of London.

TEACHERS

Pandora's trainers have years of industry experience on the field.

THE E-PLATFORM

Pandora MS provides a wide range of hospitality services for clients.

ACCREDITATION

Our courses are officially certified ISO 9001 IAF 37, the International Standard for Quality Management Certification.

FUNDING & FINANCE

Education & raining represent an investment  to reach your full potential.

CAREER ADVICE

We help you to build the career you love.

Thank you for your inquiry.

CONTACT US

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